Welcome to the Frequently Asked Questions section. 

About Us

Asheville Savings Bank, chartered in 1936, has 13 banking centers and approximately 165 employees in the counties of Buncombe, Henderson, McDowell, Madison and Transylvania in western North Carolina. It is the oldest, locally managed, financial institution in Buncombe County. On June 30th 2011, the bank had assets of $755 million.

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BusinessStyle Checking

1. What is the minimum opening deposit for business accounts?
   Answer: A minimum deposit of $100.00-$200.00 is required to open business checking accounts.
2. What documentation is required to open a business account?
   Answer: Documentation verifying your business and physical address is required. Documentation can vary depending on the type of your business; please contact your local Banking Center for help in determining what documentation to bring.
3. How can I access my business account information?
   Answer: Online Banking and Telephone Access to your business account is available 24 hours a day to make keeping track of things easy.
4. Is personal information for the account signers required?
   Answer: Yes. Information and photo identification of each account signer is required. We’ll need the following from each signer: Legal Name, Physical Address, Social Security Number, Date of Birth, Valid Photo ID, and second form of ID.

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Business SavingsStyle

1. What is the minimum balance required to open an account?
   Answer: The minimum opening deposit for our Business SavingsStyle account is $50.00.
2. Can I use my Visa®Debit Card or ATM card to make withdrawals from, or transfers to or from my savings account?
   Answer: Yes, you can use your Visa®Debit or ATM Card to make withdrawals from, or transfers to and from your savings account.
3. How is interest paid?
   Answer: Interest is compounded daily and credited to your account monthly on our Business SavingsStyle.
4. Is there any maintenance fees associated with your business savings account?
   Answer: You can avoid the monthly maintenance fee if you maintain a daily balance of $300 or more, otherwise you will pay a maintenance fee of $1.00 per month.
5. Are there any transaction limitations on my account?
   Answer: Transfers from a SavingsStyle or MoneyMarketStyle account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by debit card or similar order to third parties are limited to six per statement. An excess transaction fee of $10.00 will be charged for each transaction that exceeds the transaction limitations defined above.

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Careers

1. What is the best way to apply for a position at Asheville Savings Bank?
   Answer: You may apply for positions online at the www.ashevillesavingsbank.com Careers page. There you will be able to view all open positions and complete the online application process.
2. Can I attach a cover letter and resume?
   Answer: Yes. You will find a section on the application that allows you to browse and upload your documents.
3. What is a pre-employment assessment?
   Answer: It is an online questionnaire that asks you to choose your best response to work-related situations. A pre-employment assessment is required of all applicants and is a part of our online application process. The assessment portion of the application must be completed in order for your application for employment to be considered.
4. How can I be sure that my application was received?
   Answer: Candidates who complete the application process will receive an immediate response by email confirming receipt of their application; however, you must include your email address in the application in order to receive a response.
5. Will I be contacted for an interview?
   Answer: Due to the large volume of applications received, not everyone will be contacted for an interview. Your credentials will be reviewed and the most qualified applicants will be contacted regarding the position.

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ConnectStyle Checking

1. What are the benefits of having a ConnectStyle checking account?
   Answer: Checking accounts provide a safe alternative for paying everyday expenses without having to carry cash.
2. How do I know which checking account is right for me?
   Answer: Reference the account comparison chart  and select the account with the features that will best meet your needs.
3. How do I open an account?
   Answer: Click the open your ConnectStyle account button below or visit any one of our convenient Banking Centers  to speak with one of our knowledgeable representatives.
   
4. How do I deposit money into my Asheville Savings Bank checking account?
   Answer: Deposits can be made in person by visiting any of our convenient banking centers, by direct deposit, or by sending though the mail to: PO Box 652 Asheville NC 28802.
5. How often will I receive my checking account statement?
   Answer: You will receive a monthly account statement by mail or you can choose to set up an electronic statement that can be viewed through your online banking.
6. What information is required to open a ConnectStyle account?
   Answer: You must provide the following information for each account holder: Legal Name, Proof of Physical Address, Social Security Number, Date of Birth, Valid Photo ID, and second form of ID.
7. What kinds of overdraft protection do you provide?
   Answer: We have several options of overdraft protection to choose from. View your options here
8. How can I access my account information after banking hours?
   Answer: 24 hour access is available through the following: visit an ATM at any of our Asheville Savings Bank ATM locations, sign up for our free online banking service through www.ashevillesavingsbank.com or call information line at 800-222-3230.

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Contact-Secure Email Information

1. Why does the bank use ZixCorp secure email to send information to customers?
   Answer: The protection of your personal financial information is of utmost importance to us.
2. How does the ZixCorp secure email keep information protected?
   Answer: This system encrypts the message and keeps it safe while traveling over the internet.
3. Do I have to be a customer of ZixCorp to receive secure messages?
   Answer: No, just follow the simple instructions to retrieve your encrypted communication.

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Contact Us

1. As a bank customer how can I send an electronic message to the bank and know that the information contained in that message is delivered in a secure manner?
   Answer: If you log in to Internet Banking you can send a secure message by selecting the “Contact Us” link in Online Banking.
2. If I am not a bank customer can I securely communicate with the bank over the Internet?
   Answer: Yes, on the Contact page you can create an account that will enable you to send a secure message to the bank.

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CourtesyStyle

1. How does Asheville Savings Bank’s CourtesyStyle service work?
   Answer: An overdraft occurs when a check, automatic draft, bill payment, ACH, debit card purchase or ATM withdrawal is presented and the amount is greater than the balance in your checking account. For a fee, Asheville Savings Bank may cover the items taking your account into a negative balance. Asheville Savings Bank pays overdrafts at its discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. A fee of $35 is applied each time the account is overdrawn.
2. What is an everyday debit card transaction?
   Answer: This is a single purchase made with your debit card on a regular day-to-day basis (i.e. grocery stores, gas stations, restaurants).
3. What is a recurring debit card transaction?
   Answer: This is a payment that you have preauthorized to come out of your account at a regular interval to cover such recurring expenses as utilities, gym memberships, subscriptions, etc
4. What types of overdraft protection options does Asheville Savings Bank offer?
   Answer: Asheville Savings Bank offers CourtesyStyle, LinkStyle and Overdraft Line of Credit. To learn more, click here.
   
   
5. Will I have overdraft protection for checks and electronic payments if I don’t opt-in?
   Answer: Yes. The new regulations only require opt-in for everyday debit card and ATM transactions.
6. What fees will I be charged if Asheville Savings Bank pays my overdraft?
   Answer: A $35 overdraft fee will apply for each item that Asheville Savings Bank authorizes and pays when you do not have sufficient funds in your account at the end of processing. Asheville Savings Bank limits the total overdraft fees that we charge your account to six (6) per day. This includes ATM, one-time debit card, ACH items, bill pay, checks, and recurring debit card transactions.
7. Will there be additional fees if my account is overdrawn for a certain number of consecutive days?
   Answer: No. Asheville Savings Bank charges a onetime fee per transaction.
8. I have a joint account; do all account owners have to sign the form?
   Answer: No, only one account owner is needed to make a decision
9. What if I change my mind and want to change the status of my overdraft protection?
   Answer: You have the ability to change your Overdraft service status at any time on your account. Contact your local Asheville Savings Bank Banking Center for more information.
10. How can I prevent incurring overdraft fees?
    Answer: Asheville Savings Bank offers online banking to help you keep track of how much money is in your account. You can also call 800.222.3230 to check your account balance.
11. Where can I get more information on the new overdraft service regulations?
    Answer: Additional information can be found at the Federal Reserve's website or contact your local Asheville Savings Bank Banking Center.

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CourtesyStyle Terms of Use

1. If I participate in the CourtesyStyle overdraft protection program will the bank guarantee to pay my overdraft items?

   Answer:

   The bank does not guarantee the payment of any overdraft items under the CourtesyStyle overdraft protection program but will consider payment of such items into the negative as long as the checking account is in good standing and the assigned overdraft amount limit has not been exceeded.

2. How do I arrange for my everyday Visa Debit and ATM transactions to be covered under the CourtesyStyle overdraft protection program?

   AnswerIn order to opt-in to the coverage of everyday VISA Debit and ATM transactions, you must read the opt-in disclosure and indicate that you wish to participate in this type of coverage and sign and return the form to the bank.

3. I have a joint account? Do all account owners have to sign the Opt-in form?
   

   Answer:No, only one account owner is needed to make a decision for opt-in or opt-out.

4. What if I change my mind and want to change the status of my overdraft account?
   

   Answer:You have the ability to change your overdraft protection status at any time. Contact your local Asheville Savings Bank Banking Center for more information.

5. How can I prevent overdraft fees?
   

   Answer:The bank encourages all of its customers to monitor their checking accounts regularly, keep a checking account register, record all debit and credit entries, review monthly account statements promptly, and balance your check register to the statement on a monthly basis.

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FreeStyle Checking

1. What are the benefits of having a checking account?
   Answer: Checking accounts provide a safe alternative for paying everyday expenses without having to carry cash.
2. How do I know which checking account is right for me?
   Answer: Reference the account comparison chart and select the account with the features that will best meet your needs.
3. How do I open an account?
   Answer: Click the open your account button below or visit any one of our convenient banking centers to speak with one of our knowledgeable representatives.
   
   
   
4. How do I deposit money into my Asheville Savings Bank checking account?
   Answer: Deposits can be made in person by visiting any of our convenient banking centers, by direct deposit, or by sending though the mail to: PO Box 652 Asheville NC 28802.
5. How often will I receive my checking account statement?
   Answer: You will receive a monthly account statement by mail or you can choose to set up an electronic statement that can be viewed through your online banking.
6. What information is required to open an account?
   Answer: You must provide the following information for each account holder: Legal Name, Proof of Physical Address, Social Security Number, Date of Birth, Valid Photo ID, and second form of ID.
7. What kinds of overdraft protection do you provide?
   Answer: We have several options of overdraft protection to choose from. View your options here.
8. How can I access my account information after banking hours?
   Answer: 24 hour access is available through the following: visit an ATM at any of our Asheville Savings Bank ATM locations, sign up for our free online banking service through our website or call information line at 800-222-3230.

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HealthStyle (HSA)

1. What is a HealthStyle HSA Account?
   Answer: Federal laws created Health Savings Accounts (HSAs) to help you save for qualified medical expenses and retiree health expenses on a tax-free basis. The funds in an HAS belong to you and are completely portable. Any unused funds remain in the account and are rolled over to the next year.
2. Is a HealthStyle (HSA) right for me?
   Answer: A Health Savings Account (HSA) is a savings account similar to an IRA that works in combination with high-deductible major medical insurance plan. The high deductible helps keep premiums low while the savings element allows you to accumulate funds that can be used toward medical expenses while also building a retirement nest egg over time.
3. What is a High Deductible Health Plan (HDHP)?
   Answer: A health insurance plan that has a high minimum deductible, which does not cover the initial costs or all of the costs of medical expenses. The deductible forces the insurance holder to pay the first portion of a medical expense before the insurance coverage kicks in. The minimum deductible for a plan to fall into the category of an HDHP varies each year.
4. What is the maximum amount I can contribute to my HealthStyle HSA account?
   Answer: For the Year 2011 - HSA holders can choose to save up to $3,050 for an individual and $6,150 for a family (HSA holders 55 and older get to save an extra $1,000 which means $4,050 for an individual and $7,150 for a family) - and these contributions may be 100% tax deductible from gross income. In 2012, the contribution limits will increase to $3,100 for an individual and $6,250 for a family. (HSA holders 55 and older get to save an extra $1,000 which means $4,100 for an individual and $7,250 for a family).
5. What are Qualified Medical Expenses?
   Answer: Qualified medical expenses are expenses paid for medical care, that are not covered by insurance and that are incurred after your HSA has been established. Qualified medical expenses are described in Section 213(d) of the Internal Revenue Tax Code. The expenses must be primarily to alleviate or prevent a physical or mental defect or illness, including dental and vision. A list of these expenses is available on the IRS Web site in IRS Publication 502, "Medical and Dental Expenses."
6. How do I get reimbursements from my HealthStyle HSA account?
   Answer: Payment or reimbursement for medical expenses can be accomplished in a variety of ways. • When a medical expense is incurred, pay using your Asheville Savings Bank HSA Check Visa ®debit card or check drawn on your HSA account. • Use an Asheville Savings Bank check to withdraw funds to reimburse you for qualified expenses. • You may withdraw cash at any ATM to pay providers or reimburse yourself for qualified medical expenses incurred. There is no service charge for withdrawals at ATMs owned and operated by Asheville Savings Bank. In addition, a cash withdrawal may be made at any Asheville Savings Bank location.
7. What happens to my HealthStyle HSA account if I change jobs?
   Answer: The Internal Revenue Service addresses the regulation of HSAs and other high-deductible health plans in Publication 969. In this publication, it specifies that HSAs are portable, meaning that the funds in your HSA belong to you. There isn't a vesting schedule associated with HSAs, meaning that 100 percent of the money in the account goes with you. Even if your new employer does not offer a high-deductible health plan, you can still use your HSA for qualified medical expenses; you just will not be able to make additions to the account. If you leave your job and do not have benefits that start right away, the IRS also permits you to use your HSA account to pay for COBRA coverage. Qualified withdrawals from your HSA may be tax-free.
8. What happens if I don’t use all the funds in my HealthStyle HSA account each year?
   Answer: There is not a time limit for using the funds in your HSA. In fact, you can allow the funds to roll from year to year.
9. What happens to the HealthStyle HSA funds if my status changes and I am no longer eligible for an HSA account?
   Answer: If you are no longer covered by a High Deductible Health Plan (HDHP), enroll in Medicare or become a dependent on someone else’s tax return, you will no longer be eligible to contribute to the account or establish a new HSA account. However, you can continue to use the funds tax-free to pay your qualified medical expenses.
10. Who will verify that my HealthStyle (HSA) funds are used for qualified expenses?
    Answer: As the HSA owner, you are responsible for maintaining accurate and complete records necessary to provide any documentation required by the IRS to support activity on the HSA account. Keeping receipts for all qualified medical expenses is recommended. Qualified medical expenses are those expenses that would generally qualify for medical and dental expense deductions. These are explained in IRS publication 502 and 969. These publications can be ordered from the IRS by calling 1-800-TAX-FORM (1-800-829-3676) or by visiting their website. Asheville Savings Bank does not provide tax advice. Tax advice should be obtained from a tax professional.
11. How can I make deposits to my Asheville Savings Bank HealthStyle HSA account?
    Answer: The preferred method is by payroll deduction through your employer. Post tax deposits can also be made as follows:
    
    • In person, at any of our 13 locations
    • By recurring payment (ACH)* from another account
    • Via Online Banking* transfer from another Asheville Savings Bank account
    • By mail
    
    Send a check and deposit ticket to:
    Asheville Savings Bank Attn: HSA Administrator
    PO Box 652 Asheville NC 28802
    
    *ACH and internet banking transfers are always recorded as current year contributions.
12. What do I need to know when making a deposit at an Asheville Savings Bank office?
    Answer: Post tax contributions can be made at any Asheville Savings Bank office. Use the deposit ticket included with your checks or ask a teller for a HSA deposit ticket. Between January 1 and April 15, it is important to inform the teller if the contribution is for the current or prior year. The Teller will provide a form for designating the tax year between January 1 and April 15.
13. Will my account be closed if I have a negative balance?
    Answer: Yes, if your account goes into the negative, and remains in the negative for 55 consecutive days, it will be closed.
14. Can I access my account via internet banking?
    Answer: Yes. Log on to AshevilleSavingsBank.com and sign-up for internet banking. After completing the sign-up process you may elect to receive your HSA statements electronically.
15. Can I access account information by telephone?
    Answer: Yes, you may access your balance and transaction information using our automated customer service line. The phone number is 800.785.5253. The first time you call you will be asked to enter your account number and the last four your personal identification number. Your personal identification number is the last 4 digits of your social security number. You may elect to change your personal identification number using the automated customer service line.

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Home Mortgages

1. What are Discount Pts and how do the benefit me?
   Answer: Points are considered a form of interest. Each point is equal to one percent of the loan amount. You pay them, up front, at your loan closing in exchange for a lower interest rate over the life of your loan. This means more money will be required at closing, however, you will have lower monthly payments over the term of your loan.
   
   To determine whether it makes sense for you to pay points, you should compare the cost of the points to the monthly payments savings created by the lower interest rate. Divide the total cost of the points by the savings in each monthly payment. This calculation provides the number of payments you'll make before you actually begin to save money by paying points. If the number of months it will take to recoup the points is longer than you plan on having this mortgage, you should consider the loan program option that doesn't require points to be paid.
2. Will I need to have an attorney for my loan closing?
   Answer: We do require that an attorney perform the closing function of your mortgage loan. You do have the flexibility to choose your attorney and provide the attorney's name to your Mortgage Loan Originator.
3. Can I apply for a loan before I find a property to purchase?
   Answer: Yes, applying for a mortgage loan before you find a home may be the best thing you could do! If you apply for your mortgage now, we'll issue an approval subject to you finding the perfect home. We'll issue a pre-qualifications letter online instantly. You can use the pre-qualification letter to assure real estate brokers and sellers that you are a qualified buyer. Having a pre-qualification for a mortgage may give more weight to any offer to purchase that you make.
   
   When you find the perfect home, you'll simply call your Mortgage Loan Originator to complete your application. You'll have an opportunity to lock in our great rates and fees then and we'll complete the processing of your request.
4. How will a past bankruptcy or foreclosure affect my ability to obtain a Home Mortgage?
   Answer: If you've had a bankruptcy or foreclosure in the past, it may affect your ability to get a new mortgage. Unless the bankruptcy or foreclosure was caused by situations beyond your control, we will generally require that two to four years have passed since the bankruptcy or foreclosure. It is also important that you've re-established an acceptable credit history with new loans or credit cards.
5. Can I borrower funds to use towards my down payment?
   Answer: Yes, you can borrow funds to use as your down payment! However, any loans that you take out must be secured by an asset that you own. If you own something of value that you could borrow funds against such as a car or another home, it's a perfectly acceptable source of funds. If you are planning on obtaining a loan, make sure to include the details of this loan in the Expenses section of the application.
6. What is the maximum percentage of my home's value that I can borrow?
   Answer: The maximum percentage of your home's value depends on the purpose of your loan, how you use the property, and the loan type you choose, so the best way to determine what loan amount we can offer is to complete our online application.
7. What is a credit score and how will my credit score affect my application?
   Answer: A credit score is one of the pieces of information that we'll use to evaluate your application. Credit scores are based on information collected by credit bureaus and information reported each month by your creditors about the balances you owe and the timing of your payments. A credit score is a compilation of all this information converted into a number that helps a lender to determine the likelihood that you will repay the loan on schedule. The credit score is calculated by the credit bureau, not by the lender. Credit scores are calculated by comparing your credit history with millions of other consumers. They have proven to be a very effective way of determining credit worthiness.
   
   Some of the things that affect your credit score include your payment history, your outstanding obligations, the length of time you have had outstanding credit, the types of credit you use, and the number of inquiries that have been made about your credit history in the recent past.
   
   Credit scores used for mortgage loan decisions range from approximately 300 to 900. Generally, the higher your credit score, the lower the risk that your payments won't be paid as agreed.
   
   Using credit scores to evaluate your credit history allows us to quickly and objectively evaluate your credit history when reviewing your loan application. However, there are many other factors when making a loan decision and we never evaluate an application without looking at the total financial picture of a customer.

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LPL Financial Services

1. What is the relationship between Asheville Savings Bank and LPL Financial?
   Answer: Asheville Savings Bank and LPL Financial are independent companies. Through a relationship with LPL Financial, Asheville Savings Bank provides access to a wide array of quality financial services, including investment and insurance programs, at all our banking centers.
2. Are Financial Advisors employees of Asheville Savings Bank?
   Answer: No, advisors located at our banking centers are employed by Financial Resource Group, LLC a designated principal of LPL Financial.
3. How long has Asheville Savings Bank had a relationship with LPL Financial?
   Answer: We began offering financial services through Uvest Financial Services Group, Inc in 1996. Uvest was acquired by LPL Financial in 2007. LPL began serving as the broker/dealer of Asheville Savings Bank clients in July of 2011.
4. Does it cost anything to meet with an advisor?
   Answer: No, portfolio review and custom financial plans are complimentary.

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Loans-Business

1. How are business loan rates set?
   Answer: Pricing is risk based and takes into many factors in order to quote the most competitive rate.
2. What initial items will be required when applying for a business loan?
   Answer: A financial package consists of: A personal financial statement for each owner, a complete set of three years personal and business tax returns, an interim profit and loss statement and balance sheet. Other items by request based on the loan request may be made.

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Loans - Personal

1. What is a debt to income ratio?
   Answer: It is the total of a consumer’s debt obligations divided by the person’s gross income. This ratio determines the borrower’s capacity to repay the loan.
2. What is a Loan to Value ratio?
   Answer: It is the total amount of loans secured by the same collateral divided by the value of the collateral.
3. What is simple interest?
   Answer: A method of calculating interest in which the interest rate is applied to the outstanding principal balance on the loan.
4. What is Consumer Credit?
   Answer: It is an extension of credit from a lender to an individual for personal, family or household purposes. In exchange for this credit, the borrower agrees to repay the borrowed amount plus any finance charges and service fees according to a schedule.

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Merchant Services – North American Merchant Services (NAMS)

1. Does NAMS support wireless payment processing?
   Answer: Yes, several solutions for wireless processing are available. Contact a banking center for details.
2. Does it cost me anything to get a price quote from NAMS?
   Answer: Rate quotes are complimentary and have no obligation.
3. How do I contact NAMS?
   Answer: Contact one of our banking centers (link to banking centers and locations) ho will put you in touch with the local account executive.

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MoneyMarketStyle

1. What is a MoneyMarketStyle account?
   Answer: A MoneyMarketStyle account is an interest bearing savings account that typically pays a higher interest yield than a traditional savings account.
2. What is the minimum balance required to open a MoneyMarketStyle account?
   Answer: MoneyMarketStyle - The minimum balance required to open a MoneyMarketStyle account is $500.
   Answer: Premier MoneyMarketStyle - The minimum balance required to open a Premier MoneyMarketStyle account is $10,000.
3. Are there any fees associated with my account?
   Answer: MoneyMarketStyle - If the daily balance in your MoneyMarketStyle account remains at or above $500, you will not be charged a fee. If your balance in your Money Market Account falls below $500, you will be charged $8.00 per month.
   Answer: Premier MoneyMarketStyle - If the daily balance in your Premier MoneyMarketStyle account remains at or above $10,000, you will not be charged a fee. If your balance in your Premier MoneyMarketStyle account falls below $10,000 you will be charged $12.00 per month.
4. Is a MoneyMarketStyle account FDIC insured?
   Answer: Yes, MoneyMarketStyle accounts are insured by the Federal Deposit Insurance Corporation (FDIC), up to $250,000.
5. Can I transfer funds into and out of this account?
   Answer: Yes, you are permitted to make as many deposits into the account as you like. However, Regulation D limits the number of transfers from a Money Market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by debit card or similar order to third parties to six (6) per statement cycle. An excess transaction fee of $10.00 will be charged for each transaction that exceeds the transaction limitations defined above.

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MoneyMarketStyle - Business

1. What is a money market account?
   Answer: A money market account is an interest bearing savings account that typically pays a higher interest yield than a traditional savings account.
2. What is the minimum balance required to open a money market account?
   Answer:
   MoneyMarketStyle - Business - Yes, the minimum balance required to open a Money Market Account is $500.Answer: Premier MoneyMarketStyle - Business - Yes, the minimum balance required to open a Premier Money Market Account is $10,000.
3. Are there any fees associated with my account?
   Answer:
   MoneyMarketStyle  - Business - If the daily balance in your Money Market Account remains at or above $500, you will not be charged a fee. If your balance in your Money Market Account falls below $500, you will be charged $8.00 per month.Answer: Premier MoneyMarketStyle  - Business - If the daily balance in your Premier Money Market Account remains at or above $10,000, you will not be charged a fee. If your balance in your Premier Money Market Account falls below $10,000 you will be charged $12.00 per month.
4. Is a money market account FDIC insured?
   Answer: Yes, money market accounts are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000.
5. Can I transfer funds into and out of this account?
   Answer: Yes, you are permitted to make as many deposits into the account as you like. However, Regulation D limits the number of transfers from a Money Market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by debit card or similar order to third parties to six (6) per statement cycle. An excess transaction fee of $10.00 will be charged for each transaction that exceeds the transaction limitations defined above.

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Non-ProfitStyle Account

1. Are there any requirements to open this account?
   Answer: To open a free Non-ProfitStyle account, you must provide proof that the organization is tax exempt under Section 501(c) (3), 501(c) (4), 501(c) (6), 501(c) (10), or 501(c) (19) as defined by the Internal Revenue Code. Homeowner associations as defined by section 528 of the Internal Revenue Code are also eligible.
2. What is the minimum opening deposit for business accounts?
   Answer: A minimum deposit of $100.00 is required to open a Non-ProfitStyle account.
3. Are there any monthly services fees associated with this account?
   Answer: While there are no monthly statement fees, fees may apply if the monthly deposited items received exceed 500. Please refer to our Terms and Conditions for more information.
4. What documentation is required to open a business account?
   Answer: Documentation verifying your business and physical address is required. Documentation can vary depending on the type of your business; please contact your local Banking Center for help in determining what documentation to bring.
5. How can I access my business account information?
   Answer: Online Banking and Telephone Access to your business account is available 24 hours a day to make keeping track of things easy.
6. Is personal information for the account signers required?
   Answer: Yes. Information and photo identification of each account signer is required. We’ll need the following from each signer: Legal Name, Physical Address, Social Security Number, Date of Birth, Valid Photo ID, and second form of ID.

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Online Banking Services – Business

1. How do I enroll for Online Banking Services- Business?
   Answer: Please visit one of our Banking Centers to complete the necessary paperwork.
2. How do I receive my Online Banking Services – Business credentials?
   Answer: You will receive your login information through the United States Postal Service in 2 separate mailings. You will need Information from both mailings to login.
3. What is the timeframe for Online Banking Services - Business account history?
   Answer: Online Banking Services – Business account history builds up to 18 months, beginning the date the account is linked to Online Banking Services – Business. If you elect to receive your statements electronically, you will have access to a rolling 18 month period of monthly statements.
4. How often does my Online Banking Services - Business password change?
   Answer: Online Banking Services- Business requires all users to change their password every 90 days. For security purposes, you are required to use a new password each time – passwords can only be reused every 16 times.
5. Who at my company can contact Asheville Savings Bank to have a password reset?
   Answer: Asheville Savings Bank will only reset passwords for the Company Administrator or authorized Co-Users.
6. What are the levels of services for Online Banking Services - Business?
   Answer: Asheville Savings Bank offers three levels of service for Online Banking Services - Business to accommodate small businesses to large corporate accounts. The three options are:
   
   i. Basic Service
   No monthly fee and includes Account Reporting, e-Statements, Bill Pay, and Stop Payments.
   
   ii. *Plus Service
   No monthly fee and includes all Basic features, plus the ability to initiate Wire Transfers. Both domestic and international. A fee of $10 will be charged for domestic wire sent and $35 for an international wire sent.
   
   iii. *Advanced Service $34.95/monthly and includes all Basic & Plus features, plus the ability to originate ACH transactions. A fee of $75 covers the set up fee and one Secure Token and ACH Rule Book.
   
   *Subject to approval
7. What are the limits for Bill Pay?
   Answer: Individual Bill Pay transactions cannot exceed $9,999.99. Total daily limit for all Bill Pay activity is $20,000.00.
8. What if I can’t login?
   Answer: If you are experiencing any difficulties with Online Banking Services - Business , please call our Online Banking Services - Business Administrator during regular business hours at 828.250.8401 or 1.800.222.3230.

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Online Banking Services – Personal

1. How do I enroll for Online Banking Services – Personal?
   Answer: You can enroll through the Asheville Savings Bank website, www.AshevilleSavingsBank.com; by clicking the “Sign Up” link above the Online Banking Services - Personal login.
2. I tried to enroll using the Asheville Savings Bank website and was told their enrollment would be complete in 1-3 business days. What happened?
   Answer: When using the enrollment form on the Asheville Savings Bank website, you must validate your identity by entering one of the following:
   
   i. A Deposit account number and last statement balance
   
   ii. Or a loan account number, original principal amount, and amount of last payment. If any of this information is entered incorrectly, our system is unable to validate you as our customer and your enrollment becomes a “Pending” status. Pending enrollments are reviewed daily and once your enrollment is complete, you will be sent a confirmation email.
3. What is the timeframe for account history?
   Answer: Our Online Banking Services - Personal system retains up to 18 months of account history, beginning from the date the account was linked to Online Banking Services - Personal. If you receive your statements electronically, you will have access to a rolling 18 month period of monthly statements.
4. Can I transfer funds between Asheville Savings Bank accounts online?
   Answer: Transfer rights between accounts must be requested and added to the system before you may complete a transfer online. To request transfer rights, contact your local Banking Center.
5. I was able to transfer between Asheville Savings Bank accounts online before, but now I’m getting an error message. Why?
   Answer: There may be several reasons, such as accounts that are flagged as Inactive or Dormant are not eligible for online transfers. Please contact your local banking center for assistance.
6. Are my bill payments sent electronically or paper checks?
   Answer: All bill pay items will post electronically to the customer’s Asheville Savings account. This does not mean, however, that the payment was sent to the payee electronically. Funds for a bill pay item are debited from the customer’s account on the date the payment is sent.
7. What are the limits for Bill Pay?
   Answer: Individual Bill Pay transactions cannot exceed $9,999.99. Total daily limit for all Bill Pay activity is $20,000.00.
8. How does a customer sign up for e-statements?
   Answer: To sign up for e-statements, customers will need to login to Online Banking Centers - Personal, click the “Statements” link in the left-hand navigation column, then follow the on-screen prompts to set up the service.
9. What are the limits for external transfers?
   Answer: External transfers are limited to $10,000.00 per transfer.
10. What is the timeframe for an external transfer? Is it immediate?
    Answer: An external transfer is processed as an ACH item. It is not immediate. Funds will be posted to the receiving account within 1-3 business days. Funds coming into an Asheville Savings Bank account will be placed on hold for 3 business days after receipt.

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OnlineStyle Remote Deposit Capture

1. What items can be deposited?
   Answer:Items that are original and substitute checks drawn on financial institutions based in USA or its territories can be deposited.
2. What items cannot be deposited?
   Answer: Checks on non-U.S. banks and U.S. Savings Bonds cannot be deposited.
3. How do I find out more information on Remote Deposit Capture?
   Answer: Contact your Banking Center Manager at a convenient Banking Center for a demonstration on the Remote Deposit Capture product. If it is determined Remote Deposit Capture would meet your business needs, you will need to complete an application to begin the approval process.
4. How long does it take for approval and onsite set up?
   Answer: Please allow 10-14 business days for set up. The Online Banking Services Administrator and the Banking Center Manager will go onsite to your office to install the Remote Deposit Capture software, the scanner, and provide training and materials. Your ease in using the product is our goal and we are available to help you in any way.
5. How will I know my deposit has been received and processed?
   Answer; The company receives an email notification that the batch of work has been received. Deposits are posted to your business account the same day, if received by 5:00 pm on a business day (6:00pm on Friday).

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PerformanceStyle Checking

1. What is the minimum opening deposit for business accounts?
   Answer: A minimum deposit of $200.00 is required to open a PerformanceStyle checking account.
2. Are there any services fees associated with this account?
   Answer: Yes. Because this account is geared toward businesses with higher transaction volume, there are fees associated with this account. However, by maintaining a higher collected balance, the fees can be offset by an earnings credit. For more information, please refer to our Truth in Savings disclosure.
3. What documentation is required to open a business account?
   Answer: Documentation verifying your business and physical address is required. Documentation can vary depending on the type of your business; please contact your local Banking Center for help in determining what documentation to bring.
4. How can I access my business account information?
   Answer: Online Banking and Telephone Access to your business account is available 24 hours a day to make keeping track of things easy.
5. Is personal information for the account signers required?
   Answer: Yes. Information and photo identification of each account signer is required. We’ll need the following from each signer: Legal Name, Proof of Physical Address, Social Security Number, Date of Birth, Valid Photo ID, and second form of ID.

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Personal Consumer Loans

1. What is a debt to income ratio?
   Answer: It is the total of a consumer’s debt obligations divided by the person’s gross income. This ratio determines the borrower’s capacity to repay the loan.
2. What is a Loan to Value ratio?
   Answer: It is the total amount of loans secured by the same collateral divided by the value of the collateral.
3. What is simple interest?
   Answer: A method of calculating interest in which the interest rate is applied to the outstanding principal balance on the loan.
4. What is Consumer Credit?
   Answer: It is an extension of credit from a lender to an individual for personal, family or household purposes. In exchange for this credit, the borrower agrees to repay the borrowed amount plus any finance charges and service fees according to a schedule.

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Retirement: Individual Retirement Accounts (IRA)

1. What are the benefits of opening a Traditional IRA:
   Answer: The most often mentioned benefit of a Traditional IRA is tax-deferral. Your contributions and the earnings on those contributions can grow tax-deferred over the life of the account. Also, based on your income you may be able to take a tax deduction for the contribution. Consult your Tax Advisor for more detailed information.
2. How much can I contribute to my Traditional IRA?
   Answer: You can contribute $5,000 or 100% of earned income per year, whichever is less. If you are age 50 or older, you can contribute an additional $1,000 as a catch-up contribution.
3. What is earned income?
   Answer: Generally this is income that you have worked for, such as salary and wages. It does not include dividends, interest, or monies you receive from pensions.
4. What is the difference between a Traditional IRA and a Roth IRA?
   Answers: Contribution Limits – The limits for both accounts are the same. For this current tax year you could make a contribution of up to $5000 with an additional $1000 being acceptable if you reach the age of 50 years or older, within the current tax year.
   
   Contribution Age Limits – With a traditional IRA you cannot make a contribution within the year you reach 70 ½ years of age. With the Roth IRA there is no age limit for contributions.
   
   Income Limitations – A further difference between the two is the amount of your income. Your eligibility to join Roth IRA is set by your income. If an upper income limit is exceeded, then you cannot contribute to Roth IRA, although this limit can be lowered within certain income ranges. For advice seek help from your financial advisor.
   
   Minimum Distributions – If you wish to distribute the assets from the traditional IRA at any time, the ‘required minimum distribution rules’ (RMD) must be followed. Any owners of the Roth IRA are not subjected to the RMD regulations.
   
   Taxes and Distributions - Distributions from traditional IRA are usually treated as ordinary income and may be subject to income tax being payable. You may also be subject to penalties if the amount is withdrawn when the taxpayer is under the age of 59 ½ years. Roth IRA distributions are not subject to any tax or penalty payments. This holds true provided that the distribution is taken no earlier than 5 years after the first Roth contribution, and that the distribution is taken due to one of the following reasons. –
   
   - The person has reached the age of 59 ½ years.
   
   - The person is disabled.
   
   - Your beneficiary receives your distribution upon your death.
   
   - Subject to a lifetime limit of $10.000 you buy your first home.
   
   What are mandatory IRA distributions? An IRA owner must begin required minimum distributions (RMDs) the year he or she reaches age 70.5, at which time the IRA owner may distribute the full balance of the IRA or distribute a minimum amount each year.
   
   The first RMD must be distributed by April 1 of the year after the year in which the IRA owner reaches age 70.5. For example, an IRA owner who reaches age 70.5 in June of 2011 must take his or her first RMD by April 1, 2012. IRA holders who elect to have a minimum amount distributed each year must, for subsequent years, distribute RMDs by December 31 of each year. This means that if the IRA holder defers the first RMD until April 1 of the year after he or she turns 70.5, the IRA holder will be required to take a second RMD amount in that same year, which counts as the second year for RMDs. Visit the IRS for more information.
   

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SavingsStyle Account

1. What is the minimum balance required to open a SavingsStyle account?
   Answer: The minimum opening deposit for our SavingsStyle account is $50.00.
2. Can I use my Visa®Debit Card or ATM card to make withdrawals from, or transfers to or from my savings account?
   Answer: Yes, you can use your Visa®Debit or ATM Card to make withdrawals from, or transfers to and from your savings account.
3. How is interest paid?
   Answer: Interest is compounded daily and credited to your account monthly with our SavingsStyle account.
4. Are there any transaction limitations on my account?
   Answer: Yes, transfers from a SavingsStyle account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by debit card or other similar order to third parties are limited to six per statement cycle. An excess transaction fee of $10.00 will be charged for each transaction that exceeds the transaction limitations defined above.

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Security

1. How does Asheville Savings Bank protect my personal financial information?
   Answer: We use a variety of methods to protect your information, such as computer safeguards, and secured files and buildings. Additionally, we maintain other physical, electronic and procedural safeguards to protect customer information, such as passwords, data encryption, firewalls, fraud detection systems, and non-access interval timeouts.
2. Does the bank ever sell my information to outside marketing firms?
   Answer: Asheville Savings Bank does not sell any customer information to outside marketing firms.
3. If I cease being a customer of the bank is my personal information still protected?
   Answer: Absolutely, we continue to protect your privacy rights even if you close your accounts or become an inactive customer.
4. How can I learn more about protecting by personal information and protecting myself from becoming a victim of identity theft?
   Answer: One of the best resources to learn about personal information security and preventing or recovering from identity theft is the Federal Trade Commissions website located at www.ftc.gov.

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SmartStyle

1. What are the benefits of having a SmartStyle checking account?
   Answer: Checking accounts provide a safe alternative for paying everyday expenses without having to carry cash.
2. How do I know which checking account is right for me?
   Answer: Reference the account comparison chart and select the account with the benefits that will best meet your needs.
3. How do I open a SmartStyle account?
   Answer: Click the open your account button below or visit any one of our convenient banking centers to speak with one of our knowledgeable representatives.
   
   
   
4. How do I deposit money into my Asheville Savings Bank SmartStyle checking account?
   Answer: Deposits can be made in person by visiting any of our convenient Banking Centers, by direct deposit, or by sending though the mail to: PO Box 652 Asheville NC 28802.
5. How often will I receive my checking account statement?
   Answer: Checking accounts receive monthly statements. In order to meet the qualifications for the premium interest rate on the SmartStyle account, you must: sign up for, receive and view eStatements, which includes acceptance of the online terms and conditions on this website. If your Asheville Savings Bank internet banking is inactive for 90 days, this service will be discontinued and you will be unable to receive e-Statements. This will result in the Premium Interest Rate qualifications not being met.
6. What information is required to open a SmartStyle account?
   Answer: You must provide the following information for each account holder: Legal Name, Proof of Physical Address, Social Security Number, Date of Birth, Valid Photo ID, and second form of ID.
7. What kinds of overdraft protection do you provide?
   Answer: We have several options of overdraft services to choose from. View your options here
8. How can I access my SmartStyle account information after banking hours?
   Answer: 24 hour access is available by visiting any of our Asheville Savings Bank ATM locations, sign up for our free onlinestyle banking service through www.AshevilleSavingsBank.com, or call information line at 800-222-3230.

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Switching to ASB

1. Is it easy to change my direct deposit?
   Answer: Yes, we have an easy direct-deposit switch form to help you make the change. Just leave your old checking account open while your direct deposit is in the process of being switched to your new LifeStyle or BusinessStyle account.
2. How long should I leave my old account open?
   Answer: It could take a couple of weeks for your direct deposit and payments to be switched to your new LifeStyle or BusinessStyle account. We recommend that you leave your old account open until you have verified that the deposits and payments have been successfully transferred to your new LifeStyle or BusinessStyle account.

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Transaction Account Guarantee Program (TAGP)

1. Is the Transaction Account Guarantee Program (TAGP) insurance of non-interest bearing transaction accounts part of the regular FDIC insurance of deposits’ coverage?
   Answer: No, it is separate and in addition to the regular $250,000 FDIC coverage limit for deposit accounts’ insurance.
2. Is the TAGP insurance of non-interest bearing transaction accounts a permanent program?
   Answer: No, it is a temporary program that is currently set to expire on December 31, 2012.
3. Is there a limit to the amount of FDIC coverage under the TAGP program like there is under the regular FDIC insurance of accounts program?
   Answer: No, the TAGP program provides unlimited FDIC insurance of accounts coverage for eligible accounts.
4. Are IOLTA (Lawyers’ Trust) accounts covered since they earn interest?
   Answer: Yes, because an exception was made so that these interest bearing accounts could receive unlimited coverage as these accounts bear interest that is payable not to the attorney but to the IOLTA Board of the North Carolina State Bar Association for the purpose of promoting causes in the public interest.
5. Can both consumer and commercial non-interest bearing transaction accounts qualify to this TAGP unlimited insurance of accounts?
   Answer: Yes, both consumer and commercial non-interest bearing transaction accounts can qualify.

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Visa Debit Card

1. What do I need to do to begin using my Visa Debit Card?
   Answer: Before you can use your Asheville Savings Bank VISA® Debit Card, you will need to activate your card by calling the following toll-free number: 1-800.785.5253 or you may use it at an Asheville Savings Bank ATM.
2. What happens if I do not activate my Asheville Savings Bank VISA® Debit Card when I receive it?
   Answer: If you have not activated your Visa Debit Card by a certain date, your card will be canceled in order to protect you and Asheville Savings Bank from possible fraud.
3. What happens if I do not us my Asheville Savings Bank VISA® Debit Card for a period of time?
   Answer: If you have not used your Asheville Savings Bank card during a six month period, your card may be canceled in order to protect you and Asheville Savings Bank from possible fraud.
4. Is the Visa Debit Card a credit card?
   Answer: No, this is not a credit card. All your purchases are automatically deducted from your checking account. Your Asheville Savings Bank VISA® Debit Card deducts funds like a check without the hassle of writing a check. The VISA® Debit Card works like two cards in one: it combines the access of an ATM card with the universal buying power of a VISA® Debit Card, providing the convenience and flexibility today's lifestyles demand.
5. How does this Visa Debit Card work?
   Answer: Your Asheville Savings Bank VISA® Debit Card is a debit card that allows you to access ATMs and perform point-of-sale transactions. When used at an ATM, you will be asked to key in your Personal Identification Number (PIN). When paying for purchases with our card, in most cases, you will simply hand your card to the cashier who will treat the transaction the same as a credit card. At other times, you may be given the choice as to whether you wish the transaction to be treated as a debit transaction or as a credit transaction. When used as a debit transaction, you will be asked to key in your PIN. A credit transaction does not require a PIN; however, it does require a signature depending on the transaction amount.
6. Which account is connected to my Asheville Savings Bank VISA® Debit Card and the transactions?
   Answer: Your primary checking account will be used.
7. How do I keep track of my transactions?
   Answer: Record them the same way you do with checks and your current ATM card transactions in your checkbook. Always get a receipt for the transaction, whether at an ATM or the grocery store, and enter into your check register for easy record keeping. Your monthly bank statement will also list each transaction in detail. You can also access your account online and verify your transactions.
8. Is there a fee to use my Asheville Savings Bank VISA® Debit Card?
   Answer: There's no annual or monthly fee, no ATM fees at Asheville Savings Bank ATMs and there are no point-of-sale fees when you use your Visa Debit Card to make purchases. Also there's no fee when the VISA® Debit Card feature is used. Regular fees for other ATM transactions using your PIN still apply.
9. What happens if your Visa Debit Card is lost or stolen?
   Answer: As soon as you discover your card is missing, call the following toll-free number in order to preserve your rights and limit your liability: 1-866-256-2273, Monday through Friday, 8:30 a.m. to 5:00 p.m. After hours call 1-800-556-5678.

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Visa Gift Card

1. How do I register my Visa Gift Card and why is card registration important?
   Answer: You will need to provide your Visa Gift Card number and the 3-digit code on the back of the card in order to log in and enter your information.
   
   a. You will need to register your Visa Gift Card if you plan to use it for online or catalog purchases because many websites use address verification for security purchases.
   
   b. When you register your Visa Gift Card, you link your address, phone number, and email address (optional) to your gift card.
   
   c. Registering your Visa Gift Card will help us replace your card if it is lost, stolen, or destroyed.
2. Why do I need to keep track of my balance?
   Answer: Knowing your balance before you use it will help ensure that your Visa Gift Card is accepted. The card is processed through the Visa network, and similar to a credit or debit card, retailers do not have access to see the remaining balance on your card.
3. Can I make a purchase for more than the amount remaining on my Visa Gift Card?
   Answer: It depends on where you use the Visa Gift Card. Some merchants will permit you to use the card for part of the purchase price and pay the remainder with cash, a check, or another card. If you aren't sure whether the card balance will cover the purchase, be sure to ask the merchant if you can pay any remaining balance with another payment method.
4. Can I use my Visa Gift Card at more than one merchant?
   Answer: Yes, you can use your Visa Gift Card wherever Visa debit cards are accepted in the United States.
5. Can I use my Visa Gift Card to withdraw cash from an ATM or get a cash advance?
   Answer: No, you cannot use your Visa Gift Card for either ATM or cash advance transactions.
6. Can I use the “pay at the pump” feature?
   Answer: No, the Visa Gift Card cannot be used at gas stations with pay-at-the-pump capabilities; you must present the Visa Gift Card to an attendant.
7. Are there any other usage restrictions on my Visa Gift Card?
   Answer: Yes. Visa Gift Cards cannot be used for Internet gambling transaction(s) or for activities that appear to violate the law or to make regular automatically recurring payments.
8. How long can I use my Visa Gift Card?
   Answer: Visa Gift Cards expiring July 2017 or later. The funds on your Visa Gift Card never expire. However the expiration date on the plastic card itself will be between five and seven years, depending on how and where the cards were purchased. The expiration date of the plastic will be printed on the front of your card. Visa Gift Cards expiring February 2012 or earlier. Your Visa Gift Card and the funds expire on the date printed on the front of your card.

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