Asheville Savings Bank is committed to doing everything possible to protect our customers when their Visa® Debit Card is lost or stolen.
Please help us help protect you. As soon as you discover your Visa® Debit card is missing, call the following toll-free number(s) in order to preserve your rights and limit your liability: 1.800.222.3230, Monday through Thursday, 9am to 5:00pm and Friday, 9am to 6pm. After hours, call 1.800.236.2442.
In most cases, you will not be liable for any unauthorized use of your lost or stolen Visa® Debit Card provided you notify us within two business days. See our account agreement for full details about limits on your liability.
In addition, Visa's® Zero Liability policy offers 100% protection for Asheville Savings Bank's cardholders with unauthorized transactions. Visa's enhanced policy guarantees maximum protection against fraud. Customers now have complete liability protection for all card transactions that take place on the Visa system. Should someone steal your card or your card number, you pay nothing for their fraudulent activity. Visa's Zero Liability policy does not apply to ATM transactions or to PIN transactions not processed by Visa (Refer to your cardholder agreement for more details).