Visa Gift Cards
The Asheville Savings Bank Visa Gift card, it's the perfect present. Think of it as a paper gift certificate, only better. It can be used instead of cash or credit cards at restaurants, department stores, book stores, home improvement centers... at millions of locations throughout the US where Visa debit cards are accepted. Asheville Savings Bank Visa Gift cards can be purchased at any ASB location.
Information About Your Card and Related Fees: It is important that you track the available balance on your Card. You may check the current available balance by calling 1-866-696-5214 or by clicking here. Except as otherwise required by applicable law, your Card will expire after the last day of the month shown on the front of the Card or when your Card balance reaches zero because of purchase or fees that have depleted your Card balance. You agree that any balance remaining on the Card may become subject to applicable state law.
The fees that apply to this Card are printed on the insert and will be deducted from the balance on your Card. The maintenance fee will be charged each month a balance remains on the Card, including after Card expiration. To obtain a listing of these fees, please contact our Customer Service Representatives at 1-866-696-5214.
Lost or Stolen Card Tell us immediately if you believe your Card has been lost or stolen. Telephoning us at 1-866-696-5214 is the best way of doing this or write to us at the following address: P.O. Box 652, Asheville, NC 28802. A replacement card may be issued, minus a reissue fee. You will need to provide us with your Card number to cancel your Card and to receive a replacement Card.
Error Resolution Procedures You may contact us regarding errors or questions about transactions arising from the use of your Card. Call us at 1-866-696-5214 or write us at P.O. Box 652, Asheville, NC 28802 as soon as possible. If you think your receipt is wrong or if you need more information about a transaction listed on the receipt. Our Customer Service Representatives are available 24 hours a day, 7 days a week. We must hear from you no later than 60 days after the date of the transaction in question, and you must provide the following information: - Your name and Card number; - A description of the error or the transaction you are unsure about; - An explanation as to why you believe there is an error or why you need more information; and - The dollar amount of the suspected error.
If you contact us by telephone, we may require that you send your complaint or question in writing within 5 business days. Generally, we will determine whether an error occurred within 5 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 90 calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your Card within 5 business days for the amount you think is in error so that your will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or suggestion in writing and we don’t receive it within 5 business days, we may not re-credit your Card. We will tell you the results within 3 business days after completing our investigation.
Monthly maintenance fee (waived for 1st 12 months): $2.50
Card Replacement/Reissue: $15.00